Customer Returns

We understand that sometimes you may not be 100% happy with your purchase, in such circumstances you can return your gift for a partial or full refund.

When your item has been personalised we will not be able to refund these items, as all returned personalised items are of no use for resale, and have to be disposed of, if your item is a stock item and has not been personalised we will refund 100% of the purchase price.

Refunds will not include any original postage and packaging charges, only the items price.